FREQUENTLY ASKED QUESTIONS

Have any questions? We’re happy to assist you.

PAYMENT

My payment was unsuccessful, what should I do?

Sometimes payments get declined by our payment processor. The best you can do is to try again after cleaning your cache and cookies or if it doesn’t work, you can also subscribe to our OnlyFans account! (It has the same content as our site :) )

What payment methods are available?

Currently, we support payment using credit cards, Giropay, iDeal, and Sofort Banking. You can also use gift cards from over 100 selected vendors to pay for your subscription!

How does gift card payment work?

You can now pay for Hentaied membership by using a popular gift card. Instant access, 100% anonymous, no credit card required. Just select one of the supported brands and convert the available balance on the gift card to a Hentaied subscription! For example, if you have a $20 gift card, that equals to roughly 15 days of Hentaied subscription. If you want to learn more about it, read PayGarden’s documentation.

What kind of gift cards can I use?

Choose your favourite brands, such as Apple, Starbucks, Best Buy, and much more! You can view the full list of supported brands here.

Is the billing discreet?

We make sure that the transaction is discrete and does not mention Hentaied or porn in any way. It's going to show 'romerobill.com'.

VIDEO PLAYER

Where can I find and download my purchased videos?

You can find your download links in the MY ACCOUNT section. The download link will be active for 7 days after the purchase, so make sure you download it before!

Videos are not loading for me. How do I fix it?

This can be due to many errors. Generally, clearing your browser cache and deleting cookies solves the problem most of the times. In case you still have trouble loading the videos, please drop a message to [email protected].

SUBSCRIPTION

Can I cancel my subscription anytime?

You can cancel your premium membership anytime.

How can I cancel my subscription?

Just go to "My Account" page and click ‘Cancel’ under your "Payment History" menu tab.

I forgot to cancel my subscription. Can I get a refund?

Unfortunately, we can’t give you a refund if you forgot the cancel your subscription. We can only give you a refund according to the terms in our Refunds Policy.

What’s included in the subscription?

If you have a subscription, you can stream all Hentaied videos in 4K quality and watch future releases.

ACCOUNT

I would like to change the email address of my account, is it possible?

To change your email address you need to LOG IN and go to MY ACCOUNT / CUSTOMER PROFILE and type the new address. That’s it!

How can I delete my account?

We are really sorry to see you go. Remember that you can cancel your subscription too, and then you can just resubscribe anytime in the future without having to create a new account! However, if you're sure you want to proceed with deletion, just follow this link. All of your account data will be deleted.

STILL HAVE QUESTION?

If you can’t find the answer you are looking for, just get in touch with our team and we will be happy to answer any remaining questions.

Get in touch